Careers at MTN Nigeria

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With over 57 million subscribers and more than $16 billion invested so far in the economy, MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world. Since our entry into the market in 2001, MTN has become an intrinsic part of Nigerian social and economic life, offering a wide range of products and services which act as a catalyst for fiscal and human development. Our leadership position in the area of network coverage, expansion and state of the art infrastructure remains constant. Today, MTN provides network coverage to over 3,775 cities, towns and villages nationwide. Through our Foundation, MTN has also invested N18 billion in carrying out Corporate Social Responsibility projects in 550 locations in all 36 states of Nigeria and the FCT. MTN Nigeria subsists on the core brand values of the MTN Group - Leadership, Integrity, Relationship, Innovation and a Can do attitude. We also offer a unique Employee Value Proposition centred around the following five pillars: - Brand Strength - Leadership Brand, - Investing in our Talent, - A Globally Diverse Culture - Total Reward and Recognition. As we progress with our operations, MTN embraces a win-win ideology that will ultimately stimulate economic development and a vibrant, stable society.

MANAGER, ORDER MANAGEMENT

JOB DESCRIPTION


Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes. The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.
Manager, Order Management is supported by Supervisor and Clerk to perform order management activities at the Opco.
Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Customer Data Management
Approve request for creation of customer data
Approve all price updates prior to submission to Master data team
Liaise with master data team for any updates/amendments to data regarding customer master data updates
Ensure all customer records are up to date and ensure all customers have valid agreements- review annually
Ensure customers receive correct promotions/ pricing/ discounts
Validate customer creation or master updates including updates to price masters
Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries
Focus on improving and maintaining customer relationship
Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
Capture and Process Orders
Review and release customer orders based on assigned delegation of authority
Validate applicable restrictions or promotions on items to customers at the time of release of customer order
Manage credit limits assigned to the customers and ensure orders are within credit limit
Review credit limits to ensure credit worthiness- consider insurance cover for customers if applicable
Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs
Cancel orders – ensure reasons provided for cancelled orders are reasonable
Review the status of order on a periodic basis and analyse the reason for delay/open orders
Authorize any amendments to orders where Delegation of Authority is applicable
Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner
Take corrective measures in case orders are not processed within defined SLA
Liaise with customers to resolve any query/issues with related to customer order
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

JOB CONDITION
Normal MTNN working conditions
May be required to work extended hours

Experience & Training 
First degree in Engineering or Supply Chain Management or Finance or any related discipline
Fluent in English

EXPERIENCE:
Minimum  of 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of spe...ation; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in warehouse/ order management / inventory management
Experience dealing with customers (service industry)
Working knowledge of  Oracle
Knowledge of customer database management principles
Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
Understanding of process for booking, tracking and monitoring of orders
Enterprise system knowledge
Financial management skills
Transport Management systems

MINIMUM QUALIFICATION              
BA, BEd, BSc or HND

MANAGER, COMMERCIAL AND INDIRECT SOURCING

JOB DESCRIPTION

To lead and manage the procurement administrative support activities through policies, processes and procedures that are aligned with MTNN’s aspirations for customer satisfaction/service excellence and bottom-line performance
To contribute to the achievement of value for money purchases and lowest total cost of ownership through the delivery of high quality administrative support services
Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
Control and maintain the relevant registers necessary for adequate tracking and smooth administration of the Procurement function.
Design and monitor workflow/results involved in the Requests for Quotation (RFQ) and the Requests for Proposal (RFP) process in order to ensure every transaction is checked and in compliance with PPPs and report on breaches where required.
Design monitoring system for all items purchased by PO and ensure turnaround time (TAT) for delivery is achieved as negotiated.
Monitor and report purchase order life cycle in accordance with MTNN policy.
Develop Service Level Agreement between Procurement unit and the business and monitor compliance to the SLAs.
Design and manage Procurement help desk in conformance to MTN’s customer service standards.
Prepare and distribute monthly and other periodic reports as required.
Prepare, review and report budgets and expenditure for P&SS department.
Review and develop PPPs for the Procurement unit as required.
Develop and manage methodologies to measure savings and other SLA’s.
Develop data gathering, monitoring and reporting mechanisms in line with global best practice and corporate governance requirements
Develop and implement administrative strategies aimed at enhancing the Procurement unit’s service delivery, reporting and corporate governance requirements,
Develop new and improve existing processes, procedures, policies and service level agreements to enhance the Procurement units operational efficiency
Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

JOB CONDITION
Normal MTNN working conditions
May be required to work extended hours
Open Plan Office

EXPERIENCE & TRAINING
First degree in Engineering, Supply Chain Management or related discipline
Fluent in English
CSCP (Certified Supply Chain Professional)
Minimum of 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of spe...ation; with experience in supervising/managing others
Experience working in a medium to large organization
Telecommunications industry experience

Training:
CSCP (Certified Supply Chain Professional)
SCOR-P (Supply Chain Operations Reference Model – Professional)

MINIMUM QUALIFICATION

BA, BEd, BEng, BSc, BTech or HND

MANAGER INVENTORY MANAGEMENT

JOB DESCRIPTION

Responsible for accuracy and completeness of the ERP Inventory/WIP General ledger and Inventory sub-ledger system as well as providing information and support regarding inventory
Provide financial/ budget related support to Logistics.
Reconciliation of all Inventory accounts.
Ensure Inventory financial process comply with IFRS (International Financial Reporting Standard)
Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
Ensure appropriate and accurate inventory information in the IFS system. That includes the managing of IFS in terms of setup, user utilization and flow of information into the general ledger for reconciliation purposes.
Ensure maintenance of oracle perpetual inventory system and periodic analysis of sub ledger information.
Monitor stock counts at primary warehouses and regional warehouses to ensure that stock quantities are accurate, stock count procedures are complied with and assist in processing claims/recovery for stock losses.
Implement the company inventory policies and procedure in accordance with MTN accounting policy and IFRS
Oversee and ensure that all receiving paperwork is in order and match the quantity, type, size and style loaded
Supervise correctness of cycle counts ensure physical inventory of all goods and materials is reconciled to Oracle
Prepare monthly consolidated stock count reports, analyse variances and provide solution to variances identified.
Ensure prompt processing of authorised Material requisition form received from internal /external clients
Provide Logistics support to project managers and Site Build Contractors on achieving roll out target.
Manage equipment warranty claim process
Manage the utilisation of OPEX budget for logistics department
Oversee monthly logistics management report
Ensure improved control through implementation of EAM/Fixed Assets/ Logistics agreed PPP
Ensure accuracy and correctness of inventory Database
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.

TO APPLY
Click on Job Title below:

MANAGER, ORDER MANAGEMENT
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=297
MANAGER, COMMERCIAL AND INDIRECT SOURCING
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=291
MANAGER INVENTORY MANAGEMENT
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=293
MANAGER PLANNING AND FORECASTING
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=296
MANAGER, LOGISTICS & WAREHOUSE AT MTN NIGERIA
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=298

DUE DATE: 8 December, 2016

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