Management Advisory Consulting - Our client, Gold Interior Concept (GIC) (www.goldinteriorng.com),
is under a mother company known as Gold Group. It started as a
manufacturing company in Kano State in 1993 with branches in all states
of the federation apart from the states in the south-west. Additionally,
the company established a 43-bedded hotel in Enugu State in 2007 and a
top-notch interior and exterior furnishing and decorating outfit in
2015. Gold Group has over 300 staff members in different parts of
Nigeria while the Abuja office serves as a modern showroom that displays
some of the GIC ideas and products such as, furniture, interior design,
furnishing and decorating. Visitors to the showroom are usually amazed
at the quality of the products because GIC brings 3D designs to live
with a perfect finish.
HEAD OF OPERATIONS
DEPARTMENT: Operations
REPORTS TO: Managing Director
POSITION OVERVIEW:
The
successful candidate will contribute to an increase in Gold Interior
Concept’s revenues by successfully interacting with potential customers
and managing GIC staff and material resources. This individual is
responsible for maintaining excellent relations with existing customers
and following up with the other departments in order to meet and exceed
customer expectations. This person also coordinates the office needs for
the showroom and reports directly to the Managing Director.
RESPONSIBILITIES:
Responsibilities are in the following areas. These may evolve as the business requires.
General
To
take full responsibility for the day to day running of the Showroom to
ensure that the Showroom is visually merchandised to an excellent
standard and to ensure that the highest levels of Customer Service are
given at all times.
To manage, motivate and develop the team to ensure that targets are exceeded.
Coordinate staff meetings and morning devotions.
Ensure that staff members celebrate each other, acknowledge successes and learn from mistakes.
Organize one-on-one meetings with supervisors to improve performance, set standards, and plan quarterly events.
Coordinate the quarterly clearance sales and publicity events with relevant consultants.
Human Resources
To manage, motivate and guide staff members.
To ensure that staff members work well as a team.
Assist in recruiting and training of new staff.
Prepare monthly/weekly staff rotas and record all absences.
Ensure adequate cover for holidays/ sickness.
Plan and monitor Employee Development and training to achieve maximum performance, productivity and job satisfaction.
Maintain
a safe and healthy working environment, ensuring all occupational and
health and safety guidelines are met, including lifting, safe storage
Brand Image
Maintain GIC image to the highest standards.
Ensure the Showroom and all displays are neat and tidy at all times.
Manage stock and delivery of orders.
Ensure
window and showroom displays are installed in a timely manner to
company standards, liaising as necessary with other Supervisors.
Organize showroom maintenance and refits as needed.
Customer Service
To ensure that company customers are extended the highest levels of customer service at all times.
Ensure
customer complaints are properly recorded in the complaint book; deal
promptly with customer complaints, liaising with customer services in
order to resolve queries.
To provide accurate advice on color and suitability.
Ensure customer orders are met as soon as possible.
Financial
Ensure daily banking is reconciled and banked accurately, if required.
Financial reporting to be sent to Managing Director as agreed.
REQUIREMENTS:
Any higher degree and minimum of three years related experience in similar business or company.
Good analytical skills, the ability to create compelling solutions that meet customer needs.
Excellent
communication skills with the ability to present information and
respond to questions from individuals in one on one settings.
Previous customer service experience or inside sales experience desired.
Excellent computer skills
Given that the job is demanding, GIC prefers a male who is single.
Monday – Friday 9AM – 9 PM
We thank all applicants for their interest. Only those chosen for an interview will be contacted.
CLICK HERE TO APPLY
Job at Gold Interior Concept
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