Jobs at a Leading Bank Via Vic Lawrence and Associates

Our aim at VLA is to:
Build People
Build Organisations
Build the Future

OUR MISSION
Our mission, which is derived from our conceptual definition, is an assignment, calling and duty and it is one we are totally committed to. VLA’s mission is clear and succinct. “Develop people, create the future”

OUR VISION
Our vision is a pointer to where we want to go as an organization we call it our goal or grand aim, it is our creed and it is simple. “we shall be the first choice for Human Resource Solutions”

ANALYST, APPLICATION DEVELOPMENT (INTEGRATION, ANALYTICS AND REPORTING)

JOB OBJECTIVE(S)
To assist in detailed design, programming, testing and roll-out tasks for application development projects, along with providing production application support

DUTIES & RESPONSIBILITIES
 Contribute to planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Contribute to planning the introduction of new application systems
 Assist in developing high-level designs of systems
 Perform coding duties according to the functional and technical specifications in order to solve a business problem
Actively participate in program unit testing, integration and system testing to ensure they meet quality standards
 Peer review solutions developed by fellow developers
 Assist in maintaining , supporting and upgrading existing  IT systems and applications
 Assist in designing, coding, testing and documenting  web application software
 Participate in the customisation of application packages
 Review technical constraints and performance issues of solutions

KEY PERFORMANCE INDICATORS
Percentage of user requirements met by systems
Number of systems-related customer complaints
Frequency of repeated quality audit exceptions
Percentage of overdue incidents and problems

JOB REQUIREMENTS
Education
 Minimum of a first degree or its equivalent in a business /IT related discipline

Experience
 Post-NYSC

KEY COMPETENCY REQUIREMENTS
Knowledge
 Working knowledge of software development frameworks, concepts and best practices
 Working knowledge of structured systems analysis and design, and software development life cycle
 Working knowledge of relational database management system and tools
 Proven technical aptitude in several relevant application programming domains
 Working knowledge quality control/assurance
 Customer-centricity
 Creative, results-oriented and  analytical with strong problem-solving capability

SKILL/COMPETENCIES
Data Analysis (DTAN 2)
Programming/ Software Development (PROG 2)
Systems Integration (SINT 2)
Porting/ Software Integration (PORT 3)
Applications Support (ASUP 2)
Problem Management (PBMG 3)
Requirements Definition and Management (REQM 2)
Information Content Authoring (INCA 3)
Learning Delivery (ETDL 3)

REPORTING RELATIONSHIPS
Administratively reports to  Senior Analyst, Application Development

(Integration, Analytics and Reporting | Ent. Core Applications| Ent. Support Applications | Custom SW Development)

ORACLE ERP FUNCTIONAL SUPPORT ANALYSTS

DUTIES & RESPONSIBILITIESParticipate actively in rolling out new system functionalities that are required to promote more efficiency and control on the implemented systems.
Identify process changes or configuration changes that could improve how the system supports the business.
Work closely with users and other team members to address system enhancements and process issues.
Provide immediate responses to end-user requests for business process help, basic system navigation questions, and other "how to" or "I can't get it to work" issues.
Monitor proper usage of the system through the service desk by tracking the logged complaints by each business user.
Manage workload appropriately and ensure timely completion of tasks in line with requirements.
Assist to train and instruct users with respect to their specific day-to-day issues, execute corrective action when necessary.
Support managers in business process improvements, implementing best practices and fully utilizing ERP system capabilities.
Support administration of ERP security and permissions for ERP users.
Collaborate with ERP System Analyst, ERP Spe...t and IT Quality Assurance to test ERP modules prior to deployment.
Identify and record systems issues in conjunction with ERP Systems Analyst.
Ensure ERP system meets business requirements and goals and fulfills user requirements.
Monitor and identify problems in any of ERP system every day.
Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.
Monitor and respond to phone, email, chat or web cases for new and existing customers.
Identify, recreate, research, prioritize and resolve product issues; documenting knowledge gained.

QUALITIES
Candidates must possess strong communication skills.
Ability to comprehend, document and translate user’s requirements into practical solutions is required.
Proven customer-focused and interpersonal skills.
Ability to multi-task and prioritize effectively
Data gathering and analyses skill.
Thorough and legible documentation skills
Ability to perform analysis and to accurately address/dissect detailed, complex issues.
Quick Learner, Committed, Convincing & Challenging, Self Driven.
Proficient in MS Office, MS Visio, MS Project will be an advantage.

JOB REQUIREMENTS
Education
Minimum of Bachelor’s degree  in Information Technology, Computer Science, Engineering, Accounting, Business Administration or a related field, with a  minimum grade of 2.2
Possession of a project management certification or Information Technology Information Library (ITIL) qualification will be an advantage.
Experience
Previous experience with ERP systems will be an advantage.

KEY COMPETENCY REQUIREMENTS
Skill/Competencies
Candidates must possess strong communication skills.
Ability to comprehend, document and translate user’s requirements into practical solutions is required.
Proven customer-focused and interpersonal skills.
Ability to multi-task and prioritize effectively
 Data gathering and analyses skill.
Thorough and legible documentation skills
Ability to perform analysis and to accurately address/dissect detailed, complex issues.
Quick Learner, Committed, Convincing & Challenging, Self Driven.
Proficient in MS Office, MS Visio, MS Project will be an advantage.

REPORTING RELATIONSHIPS
Functionally reports to:  Project Manager

Administratively reports to:  Head , Corporate Transformation

Supervises: N/A

ANALYST, SYSTEM ADMIN

JOB OBJECTIVE(S)
Provide technical expertise in the areas of application operations
Contribute to maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes, and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

DUTIES & RESPONSIBILITIES
Assist with development and configuration of infrastructure from conceptualization through stabilization
Assist with management, configuration and systems administration of systems, storage, servers, operating systems and computing platforms in all environments (production, test, QA, development, etc.)
Assist in determining appropriate server size and configuration for business applications (this is done in conjunction with the application development team)
Perform system maintenance  and  support of the operating systems
Perform hardware configuration and administration, event, fault and performance management
Work with team lead to provide support to all environments (production, test, QA, development, etc.)
Fulfill service requests and perform routine maintenance and support activities
Work with team lead to perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
Proactively monitor CPU activity, memory usage, disk I/O and disk usage and provide warnings when these reach critical thresholds
 Administer web servers for Internet, Intranet and Extranet

KEY PERFORMANCE INDICATORS
Performance of infrastructure hardware and software
Proactive  monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
Average hours of downtime & non-availability of IT services in case of failure & Disaster
Percentage of incidents/problems due to capacity and performance shortages
Frequency of repeated quality audit exceptions
Percentage of overdue incidents and problems
Recovery time during planned and unplanned outages
Number of business requirements fulfilled

JOB REQUIREMENTS
Education
Minimum of a first degree or its equivalent in a IT related discipline

Experience
Post NYSC

KEY COMPETENCY REQUIREMENTS
Knowledge
Working knowledge of structured systems analysis and design, and software development life cycle
Working knowledge of application design, implementation and operations
Working understanding of service management tools for event management, provisioning and monitoring
Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
Good interpersonal and communication skills and the ability to work effectively with business stakeholders
Customer-centricity
Creative, results-oriented and  analytical with strong problem-solving capability

SKILL/COMPETENCIES
Core SFIA 5 Skill Requirements
Systems Installation/ Decommissioning (HSIN 1)
Availability Management (AVMT 4)
Service Level Management (SLMO2)
Applications Support (ASUP 2)
IT Operations (ITOP 1)
Problem Management (PBMG 3)
Service Desk and Incident Management (USUP 2)
Other SFIA 5 Skill Requirements

Learning Delivery (ETDL 3)
INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)

REPORTING RELATIONSHIPS
Administratively reports to  Team Lead  System Administrator.

ANALYST DATABASE ADMINISTRATOR

JOB OBJECTIVE(S)
Provide technical expertise in the areas of application operations
Contribute to maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

DUTIES & RESPONSIBILITIES
Assist with development and configuration of infrastructure from conceptualization through stabilization
Work with team lead to provide  technical direction in the area of requirement definition, planning, coordination, programming, and implementation of databases
Ensure the service availability of all systems databases
Work with team lead to ensure all databases are well tuned for effective performance
Work with team lead who is responsible for management, configuration and administration of databases in all environments (production, test, QA, development, etc.)
Perform database configuration and administration, event, fault and performance management
Perform maintenance and support of the databases
Provide support to all environments (production, test, QA, development, etc.)
Perform routine infrastructure analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
Fulfil service requests and perform routine maintenance and support activities
Work with team lead to perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
 Proactively monitor database activity and usage and provide warnings when these reach critical thresholds

KEY PERFORMANCE INDICATORS
Performance of infrastructure hardware and software
Proactive  monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
Average hours of downtime & non-availability of IT services in case of failure & Disaster
Percentage of incidents/problems due to capacity and performance shortages
Frequency of repeated quality audit exceptions
Percentage of overdue incidents and problems
Recovery time during planned and unplanned outages
Number of business requirements fulfilled

JOB REQUIREMENTS
Education
Minimum of a first degree or its equivalent in a IT related discipline

Experience
Post NYSC

KEY COMPETENCY REQUIREMENTS
Knowledge
Working knowledge of infrastructure design, implementation and operations
Working knowledge of infrastructure and service delivery
Working understanding of service management tools for event management, provisioning and monitoring
Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
Proficient knowledge of server architecture
Good interpersonal and communication skills and the ability to work effectively with business stakeholders
Good conflict management skills
Creative, results-oriented and  analytical with strong problem-solving capability

SKILL/COMPETENCIES
Other SFIA 5 Skill Requirements

Requirements Definition and Management (REQM 2)

Learning Delivery (ETDL 3)

INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)

JOB OBJECTIVE(S)
With some guidance from supervisors, is responsible for engaging business stakeholders,  capturing business demand, provisioning services and ensuring customer satisfaction

DUTIES & RESPONSIBILITIES
Assist with coordinating the provisioning of services to the business
Support effort to translate business requirements into design specifications
Serve as the interface between IT projects and customers to ensure collaboration and coordination between all stakeholders
Work with Quality Assurance group to review and ensure that requirements and processes meet established quality standards
Support business in the escalation and resolution of incidents
Work with team lead to actively manage expectations of business stakeholders and monitor satisfaction levels
Assist with communication of short, medium and long term IT strategy to business to ensure visibility
Provide key inputs on the strategic plans of the various business units and how these can be integrated into the IT strategy and initiatives roadmap
Provide leadership and technical guidance to reports
Assist with the review performance reports to identify opportunity for improvement

KEY PERFORMANCE INDICATORS
Number of uncaptured business demand
Completeness of service catalogue
Business stakeholder/ customer satisfaction level
Number of business requirements fulfilled
Timeliness of Subordinate reviews and mentoring
Effectiveness of Subordinate reviews and mentoring

JOB REQUIREMENTS
Education
Minimum of a first degree or its equivalent in a business /IT related discipline

Experience
 Post-NYSC

KEY COMPETENCY REQUIREMENTS
Knowledge
Working understanding of business financial models and business justifications
Working knowledge of functional requirements design
Good interpersonal and communication skills and the ability to work effectively with  other business unit leads
Customer-centricity
•Creative, results-oriented and  analytical with strong problem-solving capability

SKILL/COMPETENCIES
Core SFIA 5 Skill Requirements
Requirements Definition and Management (REQM 2)
Business Analysis (BUAN 3)
Other SFIA 5 Skill Requirements
Service Acceptance (SEAC 4)
Portfolio, Programme and Project Support (PROF 2)
Learning Delivery (ETDL 3)
INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)

Internal:  Also serves as Customer Service Manager

External:

REPORTING RELATIONSHIPS
Administratively reports to  Senior Analyst, Relationship Management | Business Analyst

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DUE DATE: 3 February, 2017