Job Vacancies at Tizeti Network Limited

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Tizeti offers information technology products/services to Consumers accross Nigeria.
We leverage on our partnerships with various VOIP companies to provide VOIP services. We are also looking to sign multi -year partnerships with content providers to provide IPTV to Nigerian’s.

Our core services are dependent on broadband networks and hence providing last mile internet connectivity over wide area wifi networks. This allows us to provide both internet and VOIP/IPTV to our customers.

TECHNICAL SUPPORT EXECUTIVE

DETAILS:


installing and configuring computer hardware operating systems and applications;
Updating self-help documents so customers/employees can try to fix problems themselves
Visit customers once issues have been escalated from the service center
Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
troubleshooting and diagnosing, solving hardware or software faults
replacing parts as required
providing relevant reports
supporting the roll-out of new applications and version control
setting up new users’ accounts and profiles and dealing with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion
prioritizing and managing many open cases at one time
rapidly establishing a good working relationship with customers
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Research required information using available resources
Follow standard processes and procedures
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Follow up and make scheduled call backs to customers where necessary

OPERATIONS PERSONNEL

DETAILS:

installing and configuring computer hardware operating systems and applications;
Updating self-help documents so customers/employees can try to fix problems themselves
Visit customers once issues have been escalated from the service center
Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
troubleshooting and diagnosing, solving hardware or software faults
replacing parts as required
providing relevant reports
supporting the roll-out of new applications and version control
setting up new users’ accounts and profiles and dealing with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion
prioritizing and managing many open cases at one time
rapidly establishing a good working relationship with customers
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Research required information using available resources
Follow standard processes and procedures
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Follow up and make scheduled call backs to customers where necessary
Shouldnt be afraid of heights.

TO APPLY
Applicants should send CVs to career@tizeti.com

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