Customer Support Representatives at Dida.com.ng

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Dida.com.ng is the largest online consignment store in the Nigeria. With over 1,500,000 unique items available from our inventory, we offer the largest selection of pre-owned baby, kids, maternity, women's and men's apparel and accessories.

CUSTOMER SUPPORT REPRESENTATIVE

JOB BRIEF

We are looking for a customer support representative who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

RESPONSIBILITIES
Manage large amounts of incoming calls
Generate  and convert sales leads

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

REQUIREMENTS
Fluent in English speaking
Good communication skill
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

TO APPLY

Applicants should send CVs to support@dida.com.ng

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