Job Vacancy at Garanntor Nigeria

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Garanntor is an innovative company founded as a provider of reliable and affordable Hosting services, consisting of Virtual Private Servers, Cloud hosting, Cloud servers, Storage and domain registration.

TECHNICAL SUPPORT SPECIALIST FOR WEB HOSTING COMPANY (L1 & L2)

JOB DESCRIPTION

We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.


ROLES & RESPONSIBILITIES
Provide live chat support for customers.
Provide basic customer support through ticketing system
Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
Good Knowledge of Web server, Mail server, DNS, FTP, SSH
Excellent Knowledge in Web Hosting Control Panels such as Cpanel, Plesk, Direct Admin
Handling Devops Task, Excellent knowledge in Server/Website migrations
Excellent Communication Skill in English (oral and written)
Familiarity with Linux/Unix command line
Experience with Windows Server operating systems
Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
Document cases and follow-up on issues from inception through resolution.
Ability to work flexible hours.

TO APPLY
Applicants should send their CV's to: hr@garanntor.com

DUE DATE: 10 April, 2017

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