Client Service Officers at School Kits Limited

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School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from pre-school age through the secondary (High) school age. School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria.

CLIENT SERVICE OFFICER

Job Type: Permanent
Sectors: Education, Retail
Reporting Line: The employee reports to the Store Manager and Retail Coordinator

JOB DESCRIPTION
Job Details:
Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
Ability to Cross sell and up sell
Familiarization with organization’s products and advise customers on its availability
Build positive and productive relationship with clients
Keep records of sales proceeds at the end of the day
Maintain high level of professionalism and competence in every client interaction
Work in compliance with company policies and procedures
Present and portray a positive image of the organization, its products and services to clients
Give regular and timely updates on stock level to the store manager
Recommend potential products or services to the store manager by collecting customer information
Work together as a team with other colleagues.
Carry out tasks as assigned by the store manager

CANDIDATE REQUIREMENTS
Minimum qualification HND/B.Sc in Social Sciences and Humanities
Excellent People and Communication skills
Experience in Retail/ Education sector
Proficiency in Microsoft packages
Experience in Customer service especially in a one-on-one interaction
Fast learner
Responsible and committed to task assigned to handle
Ability to blend into a new environment and work with people of different ethnicity
Ability to work under pressure especially during the peak period
Punctual
Attentive to details
Courteous
Ability to Cross Sell and Up-sell
Certification in Customer Service would be an added advantage
Resides in Abuja

Required Skills:
Customer Service: Minimum of 2 years experience
Sales and Marketing experience is also an added advantage.

Remuneration
N50 000 - N60 000 Per Month (Negotiable).

Other Benefits:
Medical Aid, Training

TO APPLY
Applicants should send their CV's to: careers@schoolkitsng.com

DUE DATE: 9 June, 2017

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