With more than 380,000 customers—including 100 of the Fortune 100—and
with deployments across a wide variety of industries in more than 145
countries around the globe, Oracle offers an optimized and fully
integrated stack of business hardware and software systems. Oracle
engineers hardware and software to work together in the cloud and in
your data center–from servers and storage, to database and middleware,
through applications.
CUSTOMER SUCCESS MANAGER AOP
JOB DESCRIPTION
Drive
maximum adoption of Oracle solution and identify/drive product
expansion opportunities via high value relationship with the client.
Develop
long term partnership with our clients to ensure they remain successful
by realizing the full value of their investment with us to ensure
client continues/renews contract with Oracle. Responsible for
maintaining a high level of client satisfaction by being a liaison
between our clients and Oracle*s internal operations. Identify product
expansion/up sell opportunities. Work with larger clients. Provide input
into the CSM methodology and direction. Act as mentor to newer CSMs on a
voluntary basis.
Leading contributor individually and as a team
member, providing direction and mentoring to others. Work is non-routine
and very complex, involving the application of advanced
technical/business skills in area of specialization. Recommended 7 to 10
years of professional experience. Demonstrated experience in package
systems implementation (CRM, ERP, Consulting experiences) or client
facing relationship experience. Understanding of various technical
architectures and operating systems. Industry experience is desired.
Job
Sales
Job Type
Regular Employee Hire
Organization
Oracle
CUSTOMER SUCCESS MANAGER (CSM) FOR ECEMEA
Oracle’s Public Cloud Customer Success Team
Oracle's
Cloud mission is to bring its leading enterprise technology and
business applications software to customers, anywhere in the world,
through the Internet.
Oracle Cloud is a broad set of
industry-standards based, integrated services that provide customers
with subscription-based access to Oracle Platform Services, Application
Services and Social Services, all completely managed, hosted and
supported by Oracle. With predictable subscription pricing, Oracle Cloud
delivers instant value and productivity for business users, developers
and administrators.
Oracle’s Cloud Customer Success Organization
is a focused group of Cloud Customer Success experts whose mission is to
drive successful Oracle Public Cloud utilization and replenishment
through the proactive management of all facets of the customer
engagement lifecycle. Join one of the most visible areas of Oracle’s
continued success with Cloud; this is an exciting opportunity to create
and lead this new function.
ROLE OVERVIEW
Reporting
into the ECEMEA Senior Director of Customer Success, the CSM will be
responsible for fusing and complementing the relationship between The
Oracle Public Cloud and customers core business objectives and
priorities thereby driving increased business value and alignment
between Oracle and its valued customer community.
The Customer
Success Manager will be responsible for driving customer adoption
through successful on-boarding and utilization of the PaaS and IaaS
services. They will need to proactively identify and prioritise
opportunities, and collaborate with PreSales, Sales, Development,
Consulting, Partners (etc) to improve the customer’s consumption of
Technology Cloud credits. This will include problem solving, milestone
development and ongoing state of the customer reviews to ensure that
customers maximize their usage of the platform. Ultimately the success
of the role is driving and securing a high level of customer
satisfaction and ensuring that consumption of Oracle’s Public Cloud
continues in its upward trajectory.
RESPONSIBILITIES
Serve as the primary point of contact for customer post sale Cloud related activities
Assume responsibility for Public Cloud PaaS and IaaS adoption and issues escalation
Driving high customer Satisfaction ensuring cloud credit consumption and renewal of cloud contacts
Perform
rapid assessments of clients internal technology landscape and
targeting use cases and deployment targets for Public Cloud technology
Serve as the customers advocate and provide feedback to product management and development organizations
Identify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment
Responsibility
to on-board seed systems onto Public Cloud and provide guidance in
identifying opportunities where Oracle Public Cloud can be leveraged and
up selling ancillary services and emerging technology
Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy
Provide forecasts on likely future customer consumption
Prepare and educate customers on new features / services
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
Development of reference accounts
Operate as key conduit for knowledge transfer to install base
EXPERIENCE & QUALIFICATIONS
10 years+ of experience of Oracle Technology success with customers
Proven track record of proactive problem solving
An understanding of development and deployment concepts and tools that enable successful Public Cloud deployments
Enthusiasm, energy and ability to evangelize and expand the footprint of seeded markets in the public cloud platform
Broad knowledge and experience in Public Cloud ecosystem and IT infrastructure elements
Experience
in a customer-facing, role such as consultant, solutions engineer or
hands on Customer Success Manager in the Cloud ecosystem
Core hands on foundational skills based on middleware and database development
Excellent
communication skills, external customer communication, but also
internal communication, including SR tracking, issue identification and
triage as well as escalation protocols
Flexibility, this is a high growth area that requires agility
Fluent English as well as local language mandatory
Ability to travel 40%+
APPLICATIONS SALES REPRESENTATIVE IV, ORACLE COMMUNICATIONS
PREFERRED QUALIFICATIONS
Senior/ Principal Sales Executive, Oracle Communications
Go ahead, amaze us.
When
you provide the world’s most complete, open, and integrated business
software and hardware system’s and work with all 100 of the Fortune 100,
you have pretty high standards. That’s why at Oracle, we seek only the
top sales talent to join our team.
In return, we provide the
opportunity for you to showcase your talent as you enjoy the rewards of
selling technology that is the envy of the industry. Join us and be part
of the best sales force in the business.
Change is good. This change is even better.
If
you feel like you’ve hit the ceiling of your current job, join the
company whose potential is virtually limitless. Oracle is the global
leader in advanced business software, hardware and middleware
solutions. In fact, we help drive the success of all 100 companies in
the Fortune 100. If you’re a highly ambitious sales professional
looking for more from your career, we’d like to help drive your success
too.
Oracle has an outstanding track record for delivering business
value in the communications industry. Only Oracle offers packaged
software solutions that deliver end-to-end support for the key business
processes for communications companies, from service creation, offer
management, and order orchestration, through provisioning and service
delivery, to billing, revenue assurance, and reporting
Oracle
Communications Global Business Unit (CGBU) represents Oracle in the
communications industry. Oracle CGBU is responsible for the development,
marketing, sales and consulting of Oracle Communications specific
products, and leads Oracle’s strategy in the communications industry.
Oracle
Communications solutions span the communications industry landscape
-from cross-channel customer experience and business and operational
support systems, to network service and session delivery and control
solutions -enabling service providers and enterprises to deliver and
monetize innovative digital lifestyle services, build strong customer
relationships, and streamline operations.
For more information visit http://www.oracle.com/communications
The Oracle Communications portfolio consists of the following products:
Billing & Revenue Management
Service Delivery Platform
Service Fulfilment Suite
Order & Service Management
Inventory Management
Service Activation
Configuration Management
Network Intelligence & Network Integrity
Core Networks portfolio
Within
the Oracle Communications Core Networks product portfolio, the
Signalling (SS7 STP, DRF, PCRF), Session (SBC, WebRTC, IMS), Service
Delivery (SDP) and NFV products enables trusted, first-class delivery of
legacy and next-generation Core Networks solutions across GSM, GPRS,
UMTS & LTE networks for service providers.
Oracle have made
Oracle Communications a core offering portfolio to enable operators to
more rapidly innovate while simplifying their IT and network
infrastructures.
THE ROLE
Oracle
Communications (CGBU) is looking for a Senior Sales Executive for,
selling both Applications and Telecom Network Infrastructure solutions
to the Service Providers in West Africa.
Responsible and accountable for achieving allocated quarterly and annual sales quota
Prospect
and increase awareness of Oracle Communications’ products in the
region, building a sustainable and growing pipeline of opportunities.
Develop existing Oracle Communications customer relationships in the region and identify expansion opportunities.
Work
in conjunction with Oracle CGBU account teams and other Oracle lines of
business to identify opportunities in the Oracle installed base and/or
net new accounts.
Manage and close Oracle Communications sales opportunities through account and opportunity planning and execution.
Learn
and maintain process and functional knowledge and associated business
benefits of Oracle Communications products customer references,
competitors and industry trends
Lead the development, presentation and sale of opportunity specific value propositions.
Negotiate pricing, concessions and contractual agreement to close the sale.
Identify strategic alignment with key third party influencers.
The candidate will be required to demonstrate the following qualifications:
Minimum of 5 years experience selling Telecom applications and/ or infrastructure products to tier 1,2,3 carriers.
Proven Account Management experience.
Proven success in establishing strategic relations with customers and closing major deals
Good understanding of Telecom technology, from OSS/ BSS to IP, SS7, SIP
Willingness to travel
Detailed Description and Job Requirements
Sells
a subset of product or services directly or via partners to a large
number of named accounts/non-named accounts/geographical territory
(mainly Tier 3 accounts).
Primary job duty is to sell business
applications software/solutions and related services to prospective and
existing customers. Manage sales through forecasting, account resource
allocation, account strategy, and planning. Develop solution proposals
encompassing all aspects of the application. Participate in the
development, presentation and sales of a value proposition. Negotiate
pricing and contractual agreement to close the sale. Identify and
develop strategic alignment with key third party influencers.
Leading
contributor individually and as a team member, providing direction and
mentoring to others. Work is non-routine and very complex, involving the
application of advanced technical/business skills in area of
specialization. 8 years applicable experience including 7 years of sales
experience. Successful sales track record. Ability to penetrate
accounts, meet with stakeholders within accounts. Oracle knowledge
and/or knowledge of Oracle*s competitors. Interaction with C level
players. Team player with strong interpersonal /communication skills.
Excellent communication/negotiating/closing skills with
prospects/customers. Travel may be needed. Bachelor degree or
equivalent.
Job: Sales
Location: NG-NG,Nigeria-Lagos
Job Type: Regular Employee Hire
Organization: Oracle
TO APPLY
Click on Job Title below:
CUSTOMER SUCCESS MANAGER AOP
APPLICATIONS SALES REPRESENTATIVE IV, ORACLE COMMUNICATIONS
Job Opportunities at ORACLE
Like This Post? Please share!
0 comments:
Post a Comment