Career Opportunities at Hilton Worldwide

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Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,250 managed, franchised, owned and leased hotels and timeshare properties, with more than 700,000 rooms in 93 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Curio - A Collection by Hilton, Canopy by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors.

Location: Curio Lagos Airport, Gate Side One Road, Ikeja, Lagos

FRONT OFFICE MANAGER

JOB REQUIREMENTS

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary

WHAT ARE WE LOOKING FOR?
Front Office Managers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

ASSISTANT HUMAN RESOURCES MANAGER

JOB DESCRIPTION

An Assistant Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.

WHAT WILL I BE DOING?
As an Assistant Human Resources Manager, you will be responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience. An Assistant Human Resources Manager will also be required to support employee relations and ensure compliance with staff training requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:
Provide and deliver first-class ER services to Human Resources Manager and management team
Assist Human Resources Manager with Human Resources strategy including succession planning processes in individual hotels
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
Help achieve departmental goals
Support the hotel with departmental training requirements
Control costs when possible and assist in meeting hotel/departmental financial targets
Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Work with local organisations and schools to promote the hospitality industry
Assist and resolve team member and management queries

WHAT ARE WE LOOKING FOR?
An Assistant Human Resources Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in Human Resources
CIPD qualified
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of hospitality
IT proficiency

ASSISTANT FINANCIAL CONTROLLER

JOB DESCRIPTION

An Assistant Financial Controller will lead various section of the Finance Department and is responsible for the day to day accounting duties.

WHAT WILL I BE DOING?

As an Assistant Financial Controller, you will lead the various sections of the Finance Department and are responsible for the day to day accounting duties. You will also provide periodic management reports on the financial performance of the Hotel.   Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist Director, Finance/ Financial Controller to provide full and accurate forecasting and budgeting proposals within the hotel
Ensure that the Finance team provides month-end closing and all other required management reports
Ensure all financial regulations are met, through the maintenance of adequate systems of internal control
Ensure that balance sheets are a fair reflection of the assets and liabilities of the hotel
Understand the requirements of the Internal Control Program (ICP) and SOX and ensure that the hotel is in compliance
Work with external/ internal auditors and assist with year-end audit preparations and drafting of financial statements
Ensure that all internal control procedures are strictly adhered to and communicates any perceived weakness to the Director, Finance/ Financial Controller
Prepare capital reviews as required by the Management
Assist the Director, Finance/ Financial Controller in internal daily audits of cash deposits, transfers and the reparation/ monitoring of the capital budget
Assist to prepare budget and maintain controls on spending to ensure budgetary limits are met

WHAT ARE WE LOOKING FOR?

An Assistant Financial Controller serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the qualifications, skills, attitude, behaviours and values that follow:
Relevant degree in Finance, Accounting or related business disciplines
At least 3 years experience in a similar position in hotel, leisure or retail sector
Ability to effectively deal with the concerns of guests and team members in a friendly and positive manner, providing positive and proactive solutions
Excellent analytical skills - Knowledge of financial operating systems and procedures
Excellent verbal and written communication skills
Strong influencing, leadership skills, inter-personal and communication skills
Detail oriented and organized
Experience with the IT systems such as PeopleSoft, SUN, Check EAM and Property Management System (advantageous)

TO APPLY
Click on Job Title below:
FRONT OFFICE MANAGER
ASSISTANT HUMAN RESOURCES MANAGER
ASSISTANT FINANCE CONTROLLER

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