Job Vacancies at Hilton Worldwide

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

OPERATIONS MANAGER
JOB ID: HOT036U1

JOB DESCRIPTION

An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

WHAT WILL I BE DOING
As Operations Manager, you will be responsible to ensure together with your team that the departments deliver the best possible performance in terms of top & bottom line by utilizing all areas of the hotel to meet and exceed set targets.
You should focus on continuously improving guest satisfaction to long term, to ensure increased loyalty.
Specifically, you will be responsible for performing the following tasks to the highest standards:

Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Ensure that the teams and leaders in the departments are being developed to grow and progress within our company. Maintaining and driving a high team engagement is key
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team

JOB REQUIREMENTS
What are we looking for:
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
A degree or diploma in Hotel Management or equivalent
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role

SALES MANAGER
JOB ID: HOT033AZ

JOB DESCRIPTION

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.
What will it be like to work for a Hilton Worldwide Brand:

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
What will I be doing
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team.

JOB REQUIREMENTS
What are we looking for:
A Sales Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field.

HEAD CHEF

Job ID: HOT034RK
Location: Ikeja, Lagos
Employment Type: Full-time

JOB DESCRIPTION
A Head Chef is responsible for managing all aspects of the kitchen to deliver an excellent Guest and Member experience while seeking customer feedback, training staff, controlling costs, and covering all business needs

WHAT WILL IT BE LIKE TO WORK FOR A HILTON WORLDWIDE BRAND?
Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

WHAT WILL I BE DOING?
As a Head Chef, you are responsible for managing all aspects of the kitchen to deliver an excellent Guest and Member experience.
A Head Chef will also be required to ensure that all operational, quality, and administrative functions are carried out properly. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all aspects of the kitchen including operational, quality and administrative functions
Actively seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner
Ensuring adequate resources are available according to business needs
Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation
Control costs without compromising standards, improving gross profit margins and other departmental and financial targets
Ensure team members have an up-to-date knowledge of menu items, special promotions, functions and events
Maintain good communication and work relationships in all hotel areas
Ensure that staffing levels are maintained to cover business demands
Ensure monthly communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the kitchen team
Comply with hotel security, fire regulations and all health and safety and food safety legislation
Ensure maintenance, hygiene and hazard issues are dealt with in a timely manner
Manage financial performance of the department so all planning is in line with hotel objectives
Ensure food control systems are adhered to so margins are on target
Regular review of all menus with Food and Beverage manager to confirm offerings are in line with market trends
Be environmentally aware

WHAT ARE WE LOOKING FOR?A Head Chef serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Catering experience in managerial capacity
Experience managing a kitchen and developing staff
Experience managing food costs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering a high level of customer service
Ability to work under pressure
Intermediate food hygiene qualification
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous kitchen experience in similar role
Passion for food
Knowledge of current food trends
Advance food hygiene qualification
High level of IT proficiency

TO APPLY
Click on Job Title below:

OPERATIONS MANAGER
SALES MANAGER
HEAD CHEF

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