Telephone Operators in the Financial Service Sector

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StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.

Our client is an outstanding organization in the Mortgage Banking and Financial services Sector.

TELEPHONE OPERATOR

SUMMARY OF ROLE:

The hired personnel will be responsible for supporting the business by operating switchboards and connecting callers to the appropriate persons; greets visitors; responds to general enquiries. The job holder is expected to speak in a clear and friendly, courteous tone; Use listening skills to put callers at ease and obtain accurate and complete information.


DETAILED TASK:
Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
Answers internal or external calls and transfers calls. As required, takes and relays messages.
Set up conference calls for members of staff as requested.
Relay important information to members of staff and customers.
Greets and directs visitors. Provides assistance to them as required.
Announce when visitors arrive to the concerned staff/units.
Compile and update data related to client’s telephone details.
Compile and update the organization’s telephone directory.
Type, photocopy and distributes documents related to the reception, telephone services or any other routine document as required.
Keep records of calls placed and received, and of related toll charges (if applicable).
Assist callers with their questions/enquiries.
Assist staff with internal transfer enquiries.
Promote company products and services as appropriate.
Perform receptionist functions as needed.
Handle all internal and external directory assistance queries.
Any other duty that may be assigned by the supervisor.

REQUIREMENT:
Education
Degree holder in any discipline.
Must have three (3) years switchboard operating experience.
Competencies

Active Listening – Been attentive what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity -- The ability to speak clearly so others can understand you.
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Customer and Personal Service -- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Salary
Net take home N80, 000/m

TO APPLY
Experienced telephone operators should forward CVs to recruitment@stresertservices.com using ‘connect’ as subject of mail

DUE DATE: 10 May, 2017

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