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Job Vacancies at Giant Beverages Limited

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Giant Beverages Limited is a new manufacturing company engaged in the production of natural and healthy non-alcoholic beverages. As a corporate entity, we produce products of the highest quality and are committed to delivering quality service to our customers. Giant Beverages drinks are produced with the finest natural ingredients to meet high quality standards.

CUSTOMER SERVICE MANAGER

SUMMARY

Your job will be to manage our relationships with our distributors, retailers and consumers.
Your ultimate goal is to ensure our that the needs of their customers are being satisfied. You are to provide excellent customer service and to establish and customer service culture throughout the organization.

RESPONSIBILITIES
Providing help and advice to customers using the organization’s products or services
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on.
Handling customer complaints or any major incidents,
Keeping accurate records of discussions or correspondence with customers
Analyzing statistics or other data to determine the level of customer service the organization is providing
Producing written information for customers, often involving use of computer packages and software
Writing reports, analyzing the customer service that the organization provides
Developing feedback or complaints procedures for customers to use
Improving customer service procedures, policies and standards for the organization or department
Meeting with other managers to discuss possible improvements to customer service
Involvement in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff
Learning about the organization's products or services and keeping up to date with changes
Monitoring social media and social channels to ensure that our service in those channels are of the highest standards.
Managing the reputation of the company.

QUALIFICATIONS
Bachelor’s Degree preferred;
Minimum 3-5 years’ work experience in a similar position or role.
Requires proficient knowledge and skills in the following areas; communication skills, understanding of business, analysis, planning and execution, confident, tact and diplomacy, a creative thinker, ability to work under pressure.
Basic computer proficiency
Must have good record keeping and organizational skills
Work cross-functionally as part of a large or small project team
Flexible and adaptable to change

REGIONAL SALES MANAGER
LOCATION:
Northern Nigeria and South South
 
SUMMARY
Your job will be to grow the Giant Beverages portfolio of brands and enhance profitability through strong relationships and execution with distributor partners, targeted regional chains and independents.
Understand distributor capabilities, solve problems in real-time, execute monthly grocery and distributor plans and measure results.
Collaborate with our operations teams to execute projects related to sales and distribution in assigned region. Facilitate distribution trials to set the standard for National best practices.

JOB DESCRIPTION
Develop and manage new distributor accounts in your territory
Manage your Area Sales Managers and sales executives in your territory
Develop and present annual sales, distribution, promotion, and trial plans with key retailers and distributors
Manage inventory at the distributor level
Execute programs with key retailers and distributors in the market
Work with designated distributor representatives to effectively service our customers
Problem-solve between sales, distributors and end customers as opportunities arise
Collaborate with operations and self-distribution teams on implementation projects related to distribution in assigned markets
Assist in developing grocery and distributor initiatives and incentives
Participate in annual operating plans (AOP)
Participate in establishing shelf standards and scorecard
Effectively communicate cross-departmentally
Monitor and communicate competitive activity in the region
Supervisory responsibilities
Area sales managers, Business Development executives and sales representatives in your region will report to you.

QUALIFICATIONS AND REQUIREMENTS
Bachelor’s Degree preferred;
Minimum 5-7 years’ work experience in the Beverage Industry
Requires proficient knowledge and skills in the following areas; selling skills, understanding of business, analysis, planning and execution
Distributor management experience
Specialty FMCG experience preferred
Basic computer proficiency
Ability to travel on a frequent basis (50% of the time)
Must have good record keeping and organizational skills
Work cross-functionally as part of a large or small project team
Flexible and adaptable to change

TO APPLY
Applicants should send their CV's to: admin@giantbeverages.com

Note: Only shorlisted candidate will be contacted. those living within Ikorodu area will be at a more advantage.

DUE DATE: 16 August, 2017

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