Job Opening at MainOne Cable

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DATA CENTRE SERVICES CORDINATOR

Department: Technical
Unit: Data Centre
Reporting Line: Data Centre Service Manager


RESPONSIBILITIES   
The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and will manage customer service delivery in the Data Centre. DCSC specializes in the execution of tactical plans for the data centre services to ensure
Continuity of operations for the organization. He is the custodian of the Data Centre white space and will be required to plan, design, manage and support the white space infrastructure.

KEY RESPONSIBILITIES INCLUDE:
Ensuring a consistent client experience in providing DC Services
Following and executing best practices linked to ITIL disciplines
Understanding of Service Level Agreements (SLA) for clients in the facility
Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
Managing and coordinating of Client rack installations, power up and interconnectivity
Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
Responsible for client expectation management
Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications
Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience.
Provide first line support for Data Centre collocating customers.
Maintain full register of assets of servers and network equipment.
Maintain safety and security of Data Centre
Ensure that the data Centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
Perform remote hands and eyes support on IT devices when required
Performing other duties as requested by the Data Centre Service Manager
Supervise staff, vendors, and customers in the DC to ensure tasks are fully delivered to the right standard.
Write and maintain operational procedures in Data Centre and similar areas
Ensure that all applicable security standards are duly complied with for quality assurance

Supervision:
To work directly under the supervision of the Data Centre Service Manager (DCSM)

CONTACTS:   
NOC Operations Engineers, Technical Solutions, DC Facilities Team, Data Centre Service Manager, Data Centre Service Coordinator, Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

QUALIFICATIONS & EXPERIENCE
A good Bachelor’s Degree in Electrical Engineering, Computer Science/ Engineering with at least 3-5 Years industry experience.
ITIL® qualification and practical knowledge will be an advantage Experience, or exposure, to structured cabling and facilities management.
Demonstrated proficiency in the use of MS Office suite, including Visio
Exposure to formal project delivery methodologies
Strong organizational and time management skills
 Have a basic knowledge of System administration

COMPETENCIES REQUIRED:
Customer service, focused on overall client satisfaction
Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
Good analytical skills and motivation, together with the ability to multi-task
Good written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
Excellent attention to detail, aligned to strong verbal and written capacities
 Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications

DEMANDS OF THE JOB:
Ability and willingness to work even at odd hours when the work demands.

Note: When the page opens, click on "Data Centre Services Cordinator"

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