Job Vacancy at Save the Children

Save the Children is the world's leading independent organisation for children. We work in 120 countries. We save children's lives; we fight for their rights; we help them fulfil their potential.

We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

COMMUNITY SERVICE DELIVERY OFFICER

PURPOSE OF THE JOB

The purpose of this role is to bridge the gap in household service delivery under the RB and Save the Children’s Stop Diarrhoea Initiative (SDI) project in Somolu LGA.
S/he will monitor and supervise the Community Oriented Resource Persons (CORPs) activities within the household and get feed-backs as part of the Complaint Response Mechanism (CRM) from beneficiaries as well as provide support during organize special group sessions in collaboration with the community leaders and other stakeholders.
The job holder must be ready to work as a team, multi task and also undertake other support duties including, but not limited to arranging meetings/workshops, data entry and reporting.

KEY AREAS OF ACCOUNTABILITY AND SERVICE DELIVERY
Programmes:
Plan and coordinate CORPS monthly cluster meetings and document feed backs
Manage the SDI CRM by updating feed-backs on database, collate, report and close all complaints/feed backs timely.
Support coordination of all elements of SDI related social accountability and CRM to ensure standards and responsiveness of community structures around the seven point plan
Support the coordination of quarterly town hall meeting as part of the CRM
Support refresher trainings of 300 CORPs on the use of counselling guide and interpersonal communication skills
Take regular stock of all SC procured commodities under the SDI project and ensure no stock out at the health facilities and within households
Develop success/human interest stories around the SDI interventions and support BCC to ensure publication on SDI quarterly Newsletter
Support all SDI demand creation activities around the 7 point plan and align all community structures’ events that promotes healthy behaviour
Coordinate information required for the quarterly newsletter
Provide administrative support to SAC Programme Teams including: preparing meeting agendas, tracking actions and key dates and organising events, meetings/workshop logistics e.g. booking venue/room, setting up conference calls etc
Follow up with partners and stakeholders on mutually agreed action points and commitments with SDI
Process payment, and payment requests for Partners as applicable
Point of contact to receive/send communication to/ from states on behalf of the team
Receive Finance request from programme teams, follow up authorization etc
Follow up with partners on mutually agreed action points with SCI

SDI Core Diverables:
Conduct advocacy visit to community stakeholders to foster good relationship
Coordination of monthly CORPs Cluster meetings
Conduct monthly Supportive Supervision of CORPs
Analyse CORPs monthly activities and conduct a bi-monthly review by comparing commodities supplied with beneficiary listed for verification
Liaise with State and Somolu LGA actors and share progress report bi-annually
Collate retrieved complaints and establish a data base for timely closure
Support transportation and distribution of program materials to beneficiaries
All official communication is copied to line manager and the relevant people.

SKILLS AND BEHAVIOURS (OUR VALUES IN PRACTICE)
Accountabilities:
Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:
Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
Widely shares their personal vision for Save the Children, engages and motivates others
Future orientated, thinks strategically.

Collaboration:
Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
Values diversity, sees it as a source of competitive strength
Approachable, good listener, easy to talk to

Creativity:
Develops and encourages new and innovative solutions
Willing to take disciplined risks

Integrity:
Honest, encourages openness and transparency; demonstrates highest levels of integrity

SKILLS AND EXPERIENCE
Administrative & General Skills:
Level of Education - Nursing Degree. A Master's Degree will be an added advantage.
Minimum of 3 years work experience in a similar role preferably within the NGO sector
Excellent planning and organisational skills, with proven administrative skills
Ability to manage competing priorities effectively in a constantly changing environment, meet deadlines and work calmly under pressure
Strong coordination and time management skills
Ability to engage stakeholders and understand local languages
Excellent interpersonal and communication skills
Strong teamwork skills with the ability to both support colleagues and request support as and when required
Strong written and verbal communication skills, fluent in English
Ability to draft well-written, professionally presented documents
Good presentation skills
Commitment to Save the Children mission, vision and values
Experience of working in challenging, insecure areas and willingness to work and live in a rural environment.
Computer literate and knowledge of Word, Excel, Power Points and statistical applications such as SPSS and Epi Info.

Working Contacts:
Internal: Regular liaison with the management teams in Lagos and States
External: Contact with Somolu LGA, SC partners, Community structures (CORPs, PLACO and WASHCOM)

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DUE DATE: 20 March, 2017