Drop Ship Specialists at Konerstone Staffing

Our Client is a big player in the FMCG Industry, is looking to recruit a Drop Ship Spe...t to join the team to manage and track all Team dropship and at once orders. This includes: sku creation, order placement, order tracking, order delivery, ship confirming, and vendor relations.

The Drop Ship Spe...t will also serve as an operational liaison between merchandising, vendors, and service providers, this person is responsible for day-to-day drop shipment issue resolution, reporting on vendor compliance with SLA policies and procedures.

DROP SHIP SPECIALIST

RESPONSIBILITIES

Maintain vendor list and vendor catalog resources with current vendor information including: contact information, discount levels, websites, links, etc.
Create and modify skus. Confirm accurate order entry of drop shipped orders into controller.
Accurate placement of orders directly with vendors using correct shipping address and FO numbers.
Manage open orders report as it relates to drop shipped orders.
Follow-up with vendors and sales reps to obtain and communicate order confirmations and tracking information on all drop shipped orders. Enter tracking details into Workhorse on decorated drop ship orders.
Effectively communicate any issues or delays with Team reps and customization department.
Effectively and openly communicate with Team and Retail buyers.
Serve as main point of contact for team sales staff regarding drop ship customer service questions.

SKILLS AND COMPETENCIES
Good communication skills both written and verbal, with the ability to complete relevant paperwork.
Planning and organizational skills
Previous supervisory experience
Strong analytical and problem solving skills and business judgment

EDUCATION AND EXPERIENCE
HND and Bachelor's degree
Understanding of retail landscape, operational systems and functionality
Minimum of 2 – 3 years’ experience in Drop Ship or e-Commerce operations department
Minimum of 2 years in retail or B2C role

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