Job Opportunities at at Hilton Worldwide

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

ASSISTANT HUMAN RESOURCES MANAGER

Job ID: HOT033BK
Location: Ikeja, Lagos
Employment Type: Full-time

JOB DESCRIPTION
An Assistant Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.

WHAT WILL I BE DOING?
As an Assistant Human Resources Manager, you will be responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience. 
An Assistant Human Resources Manager will also be required to support employee relations and ensure compliance with staff training requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:

Provide and deliver first-class ER services to Human Resources Manager and management team
Assist Human Resources Manager with Human Resources strategy including succession planning processes in individual hotels
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
Help achieve departmental goals
Support the hotel with departmental training requirements
Control costs when possible and assist in meeting hotel/departmental financial targets
Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Work with local organisations and schools to promote the hospitality industry
Assist and resolve team member and management queries

REQUIREMENTS
What are we looking for?
An Assistant Human Resources Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in Human Resources
CIPD qualified
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of hospitality
IT proficiency

DRIVER (CONTRACT)
Job ID: HOT042JO
Location: FCT, Abuja
Employment Type: Full-time

JOB DESCRIPTION
A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.

WHAT WILL I BE DOING?As a Driver, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome Guests on arrival and assist with their luggage
Maintain frequent contact with regular Guests and visitors
Park Guests' cars on the hotel premises
Provide a driving service to Guests, as required
Maintain clean and safety hotel vehicles
Stay current on all hotel services as well as VIP requirements and special events
Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
Comply with all hotel security, fire regulations and Health and Safety legislation
Project a professional manner with an emphasis on hospitality and guest service

JOB REQUIREMENTS
What are we looking for?
Drivers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
Impeccable personal presentation with good communication skills
Calm, courteous and discreet
Possession of a clean driving license/record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent communication skills
Good organisational skills
A good knowledge of the local area

IT COORDINATOR

Job ID: HOT039GH
Location: Ikeja, Lagos

JOB DESCRIPTION
An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

WHAT WILL I BE DOING?
As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests.
These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:
Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
Record all issues that arise and advise the IT Manager of any issues that need further attention
Recommend system improvements to the IT Manager
Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

JOB REQUIREMENTS
What are we looking for?
IT Coordinator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous IT experience, preferably in the hotel, leisure, and/or service sector
Experience of all Microsoft systems
Experience of hotel applications, such as Fidelio and Micros, preferred
Excellent organizational and interpersonal skills
Current technical skills and knowledge of technology

HOUSEKEEPING MANAGER

Job ID: HOT043LI
Location: Ikeja, Lagos
Employment Type: Full-time

JOB DESCRIPTION
A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives

WHAT WILL I BE DOING?
As a Housekeeping Manager, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee housekeeping operations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Housekeeping team
Competent in property management systems
Assist other departments wherever necessary

JOB REQUIREMENTS
What are we looking for?
A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
High level of commercial awareness and cost control capabilities
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
IT proficiency
Excellent grooming standards
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems

ACCOUNTING CLERK
JOB ID: HOT043LK
LOCATION: Ikeja, Lagos

JOB DESCRIPTION
An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

WHAT WILL I BE DOING?
As an Accounting Clerk, you would be responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Respond to guest inquiries, charge inquiries and requests in a timely, friendly and efficient manner
Research and resolve guest billing disputes in a timely, friendly and efficient manner
Prepare and complete all month-end responsibilities, including but not limited to, preparing reports and setting up late bills
Prepare and post daily receivables from event contracts and balance totals to the General Ledger
Coordinate and verify receiving tickets, purchase orders and invoices for proper coding and approval signature
Review all final statements for accuracy, make necessary corrections and mail sales contracts to clients in a timely manner
Prepare journal entries
Answer guest service calls, contact guests via telephone, complete telephone request forms and send correspondence/folios to guests (e-mail, facsimile, mail, etc.)

JOB REQUIREMENTSWhat are we looking for?
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

ADMINISTRATION COORDINATOR
Job ID: HOT043LJ
Location: Ikeja, Lagos
Employment Type: Full-time

JOB DESCRIPTION
The Administration Coordinator provides the Guest and Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.

WHAT WILL I BE DOING?
An Administration Coordinator provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:

Opens incoming mail, dates stamps and distributes accordingly
Sends outgoing mail, both interoffice and outside of the hotel
Routes mail, faxes and other printed matter
Prepares and types correspondence and fairly complex numerical/financial reports, as directed
Prepares correspondence on behalf of management
Duplicates, copies and distributes and mails material for the department/office
Orders and maintains office supplies and equipment
Maintains files and equipment in an orderly and professional manner
Uses the property's email system and maintains their email box, as is policy
Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)
Appropriate business use of telephone and voice email system
Greets internal and external customers in a friendly and professional manner
Announces visitors and/or handles requests, as appropriate

JOB REQUIREMENTS
What are we looking for?
An Administration Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Excellent verbal and written communication skills
Excellent administration and IT skills
Committed to delivering a high level of customer service, both internally and externally
Flexibility to respond to a range of different work situations
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous administrative experience in a fast paced environment

DRIVER

Job ID: HOT032UL
Location: Ikeja, Lagos
Employment Type: Full-time

JOB DESCRIPTION
A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.
What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

WHAT WILL I BE DOING
As a Driver, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome Guests on arrival and assist with their luggage
Maintain frequent contact with regular Guests and visitors
Park Guests' cars on the hotel premises
Provide a driving service to Guests, as required
Maintain clean and safety hotel vehicles
Stay current on all hotel services as well as VIP requirements and special events
Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
Comply with all hotel security, fire regulations and Health and Safety legislation
Project a professional manner with an emphasis on hospitality and guest service

REQUIREMENTS
What are we looking for:
Drivers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
Impeccable personal presentation with good communication skills
Calm, courteous and discreet
Possesssion of a clean driving license/record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent communication skills
Good organisational skills
A good knowledge of the local area

FRONT DESK MANAGER
Job ID: HOT033C1
Location: Ikeja, Lagos
Employment Type: Full-time

JOB DESCRIPTION
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

WHAT WILL I BE DOING?As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.
A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary

WHAT ARE WE LOOKING FOR?
Front Desk Manager serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A Degree or Diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Nigerian nationals will be given preference
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems
A Degree or Diploma in Hotel Management or equivalent

TO APPLY
Click on Job Title below:

ASSISTANT HUMAN RESOURCES MANAGER
http://jobs.hilton.com/job/Assistant-Human-Resources-Manager/J3F4VG6RR6X03JLMV93
DRIVER (CONTRACT)
http://jobs.hilton.com/job/Driver-%28Contract%29/J3J18963HH0BGBTNJSH
IT COORDINATOR
http://jobs.hilton.com/job/IT-Coordinator/J3K45771V4QC2XCNT25
HOUSEKEEPING MANAGER
http://jobs.hilton.com/job/Housekeeping-Manager/J3L3FV6LJVKT4LBXBK0
ACCOUNTING CLERK
http://jobs.hilton.com/job/Accounting-Clerk/J3K56F6C8MFP2047S0L
ADMINISTRATION COORDINATOR
http://jobs.hilton.com/job/Administration-Coordinator/J3H7N867F9DXMT94TPK
DRIVER
http://jobs.hilton.com/job/Driver/J3G29Y64W9V6R16K4F9
FRONT DESK MANAGER
http://jobs.hilton.com/job/Front-Desk-Manager/J3G15M6TJ18STRYPVTW