Job Vacancies at First Katalyst Marketing

First Katalyst Marketing, poised to become a first class ideas powerhouse in west africa and to be one of the top ten agencies within the sub-region within a short time frame, we thus provide cost effective, value adding and result oriented marketing solutions to our clients through the power of ideas, thereby building long-term relationship between them and their consumers and sustainable profitability for both agency and clients.

AFTER SALES FRONT DESK OFFICER/RECEPTIONIST
LOCATION: Calabar

JOB DESCRIPTIONS
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

EDUCATION & EXPERIENCE
A degree with minimum of 1-2 years related experience.

MOBILE TECHNICIAN
LOCATIONS: Enugu, Calabar, Kano

JOB DESCRIPTION
Performs all phone repairs, rework, test and documentation steps necessary to proceed
Troubleshoots down to the component level, repairs and documents all failures
Responsible for fault finding and repair
Refurbishes mobile phones, wireless devices and other related models
Implements locking/unlocking, language change and profiling of mobiles.
Disassemble/reassemble down to board and component levels.
Repairs accurately
Handles customer requests for technical assistance

EDUCATION & EXPERIENCE
Degree in Electronics Technology or equivalent
Two to three years experience within mobile phone repair environment

KNOWLEDGE & SKILLS:
Communication skills (verbal and written)
Soldering skills
Product Knowledge/Modern Technology
Time management skills
Analytical skills
Problem solving skills
Integrity/Ethics
Teamwork
Ability to handle pressure/Work under fast moving environment

STOREKEEPER

JOB DESCRIPTIONS
Oversee and administer the operations of a store. Receive, identify and verify spare parts.
Supply spare parts to all states service centre promptly.
Manage spare parts in head office warehouse with CRM system.
Maintain inventory of spare parts in the office. Prepare requisitions for the replacement of stock.
Verify ledgers, statements and supporting documents
Communicate with others in order to receive or transmit information
According to requirements and established procedures, arranges stock.
Maintain files appropriate to the activities of the unit, such as invoices, order number, receiving date. Prepares reports.

EDUCATION & EXPERIENCE
A degree with minimum of 1-2 years related experience

TO APPLY
Applicants should send their applications and CV's (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to: yinka@firstkatalystmarketing.com

DUE DATE: 20 May, 2017