Job Title: Customer Support Executive
Location: Lagos
Description
- The successful candidate will be responsible for excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.
- Update customer information in the customer service database during and after each call
- Always ensure optimum planning and scheduling to enable appropriate customer service support provision
- Perform basic administrative and clerical duties.
- Contribute to team effort by accomplishing related results as needed.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right tools.
- Take the extra mile to engage customers.
- Improve customer service quality results by studying, evaluating, and re-designing processes.
- Refers unresolved customer grievance to designated department for further investigation
- Identify and assess customers’ needs to achieve satisfaction.
- Answer questions with regards to the services offered, process complaints, following established guidelines.
- Gather and verify customers information.
- Ensure customer satisfaction and assist them with issues.
- B.Sc in relevant fields
- Record management
- Customer orientation and ability to adapt/respond to different types of customer behaviour
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively.
- Minimum of 2 years customer support experience
- Strong phone contact handling skills and active listening
- Proficiency in Microsoft Office and customer service software
How to Apply
Interested and qualified candidates should:
Click here to apply
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