Careers at Standard Chartered Bank Nigeria

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Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. 
We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

THIRD PARTY RISK MANAGER


Job ID:540612
Location: Victoria Island
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Function:Business Efficiency
 
 
Strategy
Contributes to the third party risk management strategy and overall achievement of functional objectives as a member of the SCM team in country.
Support the Third Party Risk Management Programme (TPRM) to effectively manage third party risk (including intra-group arrangements) in accordance with internal policy and regulatory requirements.

Business:
Provide second line of defence oversight of third party risks, validating and/or escalating, as appropriate, third party risks in alignment with the Board approved risk appetite.
Ensure the respective contract owners are monitoring, reviewing and mitigating risk associated with the third parties in accordance with the TPRM framework, which includes outsourcing framework.
Support the implementation of TPRM and processes in alignment with regulatory requirements.
Monitor regulatory changes impacting third party management and ensure TPRM framework and related policies are aligned to regulatory requirements.
Promote and deliver continuous training and awareness to business on third party risk management.

Processes:
Ensure that all third party relationships are captured in a centralised inventory in a timely manner.
Ensure and assess compliance to TPRM framework and adherence to related policies, including information security requirements.

Risk Management:
Develop, publish and present reports of third party risk oversight activities to key stakeholders and relevant risk committees.
Support internal/external audit and associated regulatory audit as directed.
Identify issues and root cause including oversight/facilitations of third party risk mitigation actions.

Key Stakeholders:
Partner with third party management stakeholders (including but not limited to Outsourcing Owners, Contract Managers, Information Security Officers, SCM Category Managers, Business Continuity Manager, etc) to effectively coordinate execute third party risk management controls

COMPETENCIES ( KNOWLEDGE AND SKILLS)

Experience in third party risk management
Good analytical thinking and problem solving skills
Ability to work independently and multi-task with tight lead times
Good commercial knowledge with an ability to think strategically
Good understanding of emerging third party risk that is relevant in financial services industry
Ability to work collaboratively within the team and the Bank in formulating third party risk management strategy
Ability to operate in a complex multi-organisation, multi-country and multi-cultural environment
Ability to influence others and skilfully build credibility with stakeholders
Change management skills and self awareness to adopt varying approaches for different stakeholder dynamics.
Mental tenacity and analytical mind having the ability to take on tough and complex challenges, yet remain calm and professional under pressure.
Familiarity with relevant regulatory requirements a plus

CLIENT MANAGER
Job ID: 544703
Location: Victoria Island, Nigeria - SCB
Job Function: C & I Banking
Regular/Temporary: Permanent
Full/Part Time: Full time
  
JOB DESCRIPTION

Strategy:
Fully understand the Financial Institution(FI) business strategy and expectations and ensure client account maintenance activities are managed in accordance with the Bank and FI strategic focus

Business Partnership:
Provide direct support to the Senior Banker/Banker through proactive client account management of the following activities:
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with COBAM), credit monitoring (liaising with CA COE) and flow maintenance
Actively engage and collaborate with Clients, Senior Bankers/Bankers and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, COBAM, CA, CRC, LDU, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded
Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant
Documentation: Credit (existing deals – Renewals/Amendments) & Other (Excluding credit approvals)
Engagement and coordination with Legal & Compliance, Credit, CRC, CDU and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary
Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems
Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner
Engage and follow up with COBAM if required with respect to any outstanding CDD related items e.g Update known changes, respond to case queries, CDD overdues, approval/review of CDD cases, etc.
Account Management & Portfolio Quality (Excluding credit approvals)
Manage flow maintenance on client portfolio as assigned.
As a secondary qualitative measure, in the event that key client data hasn’t been accurately captured by COBAM or any other data capture owners, ensure general portfiolio hygiene of client data ie correct client tagging, limit information, segment classification etc in SCI, WorkBench.
Annotate on past dues and excesses daily in the portfolio. i.e.  Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to Banker and CA.
Act as escalation points for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant. Support Loan Drawdown, Cash Management, LTP Trades (FI), Trade Offerings & Audit Confirmations
Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
Seek transactional approvals as necessary (ie trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
Attend ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required
Provide support on other projects as assigned

Processes:
Ensure adherence to all internal/regulatory policies & regulations eg. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc)
Identify and escalate any operational risks relating to the client portfolio account management and escalate to the CM Team Lead
Co-ordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue  Standard Instruction Forms (SIFs) wherever required within authority

Risk Management:
Ensure data quality of all AML and Credit documents/files meets CIB standards to facilitate Banker decisions on risk acceptance
Escalate any identified Operational Risk issues to the CM Team Lead (or BORM in the absence of the CM Team Lead)
Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes

Governance:
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct:

(This is mandatory standard wording, please tailor wording in brackets, and do not remove).
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Help drive the FI Nigeria business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Adhere to local regulator, [CBN] prescribed responsibilities and Rationale for allocation.

OTHER RESPONSIBILITIES:

Embed Here for good and Group’s brand and values in CIB.Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

QUALIFICATIONS AND SKILLS
Bachelor Degree in Banking or Finance preferred with a minimum of a second class degree.
Experience in banking or other relevant environment
Risk & AML certified as stipulated by Bank policy
Languages: English and/or local language skills as relevant to country requirements.

HEAD OF ASSURANCE

Job ID: 544239
Location: Victoria Island, Nigeria - SCB
Job Function: COO
Regular/Temporary: Permanent
Full/Part Time: Full time
   
JOB PURPOSE
Understanding business risk/return, and developing an appropriate set of checks and control during business life cycles, ensuring they are made transparently and based on assessment in accordance with Group standards and Board’s Risk Appetite
Business understands the risk appetite through use of the Operational Risk Assessment Matrix, Authorities For Operational Risk Assessment & Acceptance Policy and the Risk Register
The new PPG / updated Country Addenda has incorporated all significant gross operational risks which are identified, assessed and monitored through the use of the Risk Registers and relevant documentation of end-to-end process
Regularly assess existing business key controls against the risk register to ensure the level of controls remains cost effective, efficient and relevant

KEY RESPONSIBILITIES
Ensuring business risk/return and control cost/benefit decisions prior to product launch and during business life cycles are made transparently and based on assessment in accordance with Group standards and Board’s Risk Appetite
Business understands the risk appetite  through use of the Operational Risk Assessment Matrix, Delegated Authorities Matrix and the Risk Register
The new PPG / updated Country Addenda has incorporated all significant gross operational risks which are identified, assessed and monitored through the use of the Risk Registers and relevant documentation of end-to-end process
Regularly assess existing business key controls against the risk register to ensure the level of controls remains cost effective, efficient and relevant
Implementing effective risk management process of: risk identification, assessment and measurement, acceptance and monitoring to reduce gross operational risk exposure to acceptable levels within the risk appetite
Risk Identification - The risk identification, measurement and management process should be operating as part of BAU with regular update of Risk Profiles and reporting of exposures for acceptance at the appropriate governance level. Gross Operational risk exposures are identified and assessed by the PGCs and documented in the Risk Profiles. At the country level, UORM works with first line units to perform risk identification which must be end-to-end, comprehensive and utilizing reactive and proactive source of information. Risk identification must be performed in country addenda, significant projects, mergers and acquisition, internal and external incidents, and regulatory changes.
Risk Assessment and Measurement - Risk assessment must be performed on a consistent basis, reflecting the scope and complexity of the operation. At the country level, UORM works with first line business / function to assess Gross risk exposures in accordance with the Operational risk assessment process. Gross risk exposures are assessed and mitigated to acceptable levels via design and implementation of effective process controls end-to-end.
Risk Acceptance - Risk must be accepted at the appropriate level depending on the source of identification and residual risk and as per the delegated authority matrix.  At the country level, UORM will follow through the acceptance process to ensure risk acceptance at business unit level is complied with Group’s Delegated Authority Matrix
Risk Monitoring - Operational risk assessments and acceptance must be reviewed periodically to appropriately reflect changes in environment and the progress of the mitigation plans. At the country level, UORM must establish operational risk management reporting and intelligence information for ensuring that adequate and credible information is provided to appropriate levels of management, so that there is timely oversight, understanding and acceptance of risk exposures at the right organization level, for risk management purposes.
This helps ensure that senior management at a country level have a good, accurate and informed understanding of the business unit’s operational risk profile at the key operating levels. The systematic monitoring of process control effectiveness is achieved through the implementation and monitoring of key control indicators (e.g. KRI, KCI) and independent sample testing of controls (e.g. KCSA).
Risk & Loss Reporting - There is regular reporting on significant OR exposures, issues and results of independent reviews on the effectiveness of and compliance with established OR framework to the OR governance committees, including the Board, or its delegate. Significant OR exposures and loss experience, together with proposed action plans are regularly reported to senior management and OR governance committees. At the country level, UORM must capture gross and residual risk exposures identified and OR loss promptly and accurately in Phoenix in accordance with Group’s Operational Risk Policies and Procedures.
Audit - Contributing towards achieving no fail results on all audits and reviews undertaken by Group Internal Audit, Country Audit, regulators and external auditors.
Influencing the development of an operational risk culture which is forward looking, risk based and customer focus
Operational Risk Management Policies & Procedures - Implement OR policies and procedures, develop remediation plans, monitor OR policy compliance and propose deviation from OR policies and procedures
People and Skills - Conduct RP training; ensure completion of mandatory e-Learning by the business

KNOWLEDGE, SKILLS AND EXPERIENCE
Operational risk management experience
Excellent understanding of Retail Clients ORF
A clear understanding of the Bank’s approach to the management of operational risk, or equivalent experience gained in other organizations
Knowledge of Retail Clients products
Relevant business/function experience in operations, business analysis or project management
Clear understanding of the Bank’s Operational Risk Framework or equivalent experience gained in other organizations
Sound judgment with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
Strong analytical skills, detail-focused with the ability to interpret large amounts of information Leadership & People Management
Problem solving skills with ability to influence at all levels of the business
Ability to work independently with minimum supervision Risk & Governance
Branch/Hubs guidelines, process and systems
Branch/Hubs operational risks

CLIENT EXPERIENCE MANAGEMENT


Job ID: 544165
Location: Lagos, Nigeria - SCB
Job Function: COO
Regular/Temporary: Permanent
Full/Part Time: Full time
   
JOB PURPOSE
Ensure smooth functioning of LC payments.
Organization of work flow to achieve maximum productivity.
Ensure that LC related products/applications/documents are processed against laid down procedures, service standards and key control standards.
Ensure compliance of all internal procedures, operational controls local regulation and ICC rules.

Import Letters on Credit:
Ensure that claims on LCs are promptly attended to.
Advice inability to process immediately to all stakeholders.
Ensure that issuance of Letter of Credit is in line with local and international standards.
Ensure that the DOI is followed in processing and continuously reviewed to reflect current operations. Seek dispensation for all non compliance.
Follow through with the advising bank and ensure that LC are advised promptly and provide clarifications where required.

Export Letters of Credit:
Letters to be advised same day if authenticity of the message is established.
Ensure same day TAT on chasing and settlement of proceeds.
Ensure revenue is realized on received export LCs.
Process and dispatch documents within 24hours of receipt

Reconciliations:
Monitor Nostro reports for prompt closure of pending items.
Ensure that payment requests with complete documentation are treated in line with SLA to avoid ageing of deal in FX recons/EPAD.
Submission of reconciliation daily by 5 p.m
Provide all necessary assistance to ensure nil overdue items in reconciliations.

Reports:
Trade Pending.
Daily DTR305 reports.
Daily status report on FX recons.
Unutilized LC report.
Clean running reports.

General:
Processing customer transaction in line with agreed SLA.
Ensure that all customer queries and requests are responded to within 24 hours after receipt.
Maintain comprehensive register for all products.
Monitor and ensure end to end consummation of all processes under my role.
Adequate start of day and end of day processes to ensure operational safety.
Track and follow through for successful delivery of all transaction processed.

QUALIFICATIONS AND SKILLS

University qualification with a minimum of a second class degree.

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